SendPulse - Increased message delivery errors on Facebook Messenger – Incident details

All systems operational

Increased message delivery errors on Facebook Messenger

Resolved
Degraded performance
Started about 1 month agoLasted 9 hours 55 minutes

Affected

Chatbots

Degraded performance from 8:13 PM to 6:09 AM

Third-party APIs

Degraded performance from 8:13 PM to 6:09 AM

Facebook Messenger API

Degraded performance from 8:13 PM to 6:09 AM

Updates
  • Resolved
    UTC
    Resolved

    Investigation confirmed this affected a small subset of Facebook Messenger bots where the page's messaging permission had lapsed. No system-wide issue — reconnecting the Facebook account restores messaging.

  • Investigating
    UTC
    Investigating

    We are investigating increased delivery errors affecting Facebook Messenger for some users; early signs point to an issue on Meta's side and we will post updates as we learn more.