tag:status.sendpulse.com,2005:/history SendPulse Status - Incident history 2026-09-12T07:10:00.000+00:00 SendPulse tag:status.sendpulse.com,2005:Incident/cmtylx20200721mmt9dkbwbvz 2026-09-12T07:10:00.000+00:00 2026-09-12T07:10:00.000+00:00 Reset of old-format API keys Type: Incident

Affected Components: REST API

Sep 12, 07:10:00 GMT+0
Resolved - Old-format API keys created before March 17, 2026, may have been compromised, so we're resetting all of them. We see no signs that anyone has used these keys, but we want to rule out any chance of a leak. Keys in the new format are encrypted and stored as hashes. Generate a new key in Account settings → API before 9:00 AM UTC on Wednesday, September 16. Everyone affected will also receive an email from us and a notification in their SendPulse account. We apologize for the inconvenience..

]]> tag:status.sendpulse.com,2005:Incident/cmtwmkq4a002107mu6l3vc59z 2026-09-11T07:18:52.036+00:00 2026-09-11T07:18:52.036+00:00 Authorisation Service is down Type: Incident

Duration: 9 minutes

Affected Components: Authorisation Service

Sep 11, 07:18:52 GMT+0
Investigating - Authorisation Service is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 11, 07:27:28 GMT+0
Resolved - This incident has been resolved. The Member Area and the Authorisation Service are operating normally again, and you can sign in and work with your account as usual. We apologize for any inconvenience this may have caused..

]]> tag:status.sendpulse.com,2005:Incident/cmtwmaysa001y07mu9d0tluac 2026-09-11T07:11:18.369+00:00 2026-09-11T07:11:18.369+00:00 Member Area is back up Type: Incident

Affected Components: Member Area

Sep 11, 07:11:18 GMT+0
Investigating - Member Area is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 11, 07:21:11 GMT+0
Resolved - Member Area is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmtne5knu003613n3fbt5k0vs 2026-09-04T20:13:13.818+00:00 2026-09-04T20:13:13.818+00:00 Increased message delivery errors on Facebook Messenger Type: Incident

Duration: 9 hours and 56 minutes

Affected Components: Facebook Messenger API

Sep 4, 20:13:13 GMT+0
Investigating - We are investigating increased delivery errors affecting Facebook Messenger for some users; early signs point to an issue on Meta's side and we will post updates as we learn more..

Sep 5, 06:09:07 GMT+0
Resolved - Investigation confirmed this affected a small subset of Facebook Messenger bots where the page's messaging permission had lapsed. No system-wide issue — reconnecting the Facebook account restores messaging..

]]> tag:status.sendpulse.com,2005:Incident/cmtcrg854076o1annzjckqom2 2026-08-28T09:39:57.630+00:00 2026-08-28T09:39:57.630+00:00 Delays in chatbot message delivery Type: Incident

Duration: 4 minutes

Affected Components: Instagram, Telegram, WhatsApp

Aug 28, 09:39:57 GMT+0
Investigating - We are currently experiencing delays in sending and delivering messages in Facebook, WhatsApp, and Telegram chatbots. Our team is actively working on a fix. Thank you for your patience..

Aug 28, 09:44:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sendpulse.com,2005:Incident/cmsx3of4t14we1aqx7moif0j6 2026-08-17T10:37:56.901+00:00 2026-08-17T10:37:56.901+00:00 Issues with sending messages via chat Type: Incident

Duration: 9 minutes

Affected Components: LiveChat, Facebook Messenger

Aug 17, 10:37:56 GMT+0
Investigating - We are currently investigating this incident..

Aug 17, 10:46:54 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sendpulse.com,2005:Incident/cmsft9xcx002v1ajsm73qvhqd 2026-08-05T08:05:00.000+00:00 2026-08-05T08:05:00.000+00:00 Issues signing in to the Member Area Type: Incident

Duration: 15 minutes

Affected Components: Member Area

Aug 5, 08:05:00 GMT+0
Identified - We're currently experiencing temporary issues with signing in to the SendPulse Member Area. Our team has identified the issue and is working on a fix. We'll post an update as soon as we have more information..

Aug 5, 08:14:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 5, 08:20:02 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sendpulse.com,2005:Maintenance/cms79fd1q01dd0zr04oszox5v 2026-08-01T19:00:00.000+00:00 2026-07-30T08:36:52.061+00:00 Scheduled file manager downtime on August 1, 7:00 p.m. UTC Type: Maintenance

Duration: 44 minutes

Affected Components: Member Area

Jul 30, 08:36:52 GMT+0
Identified - This Saturday we'll be running our routine file manager maintenance. This will take no longer than one hour. During this time, you may be temporarily unable to upload, access, or manage files. We apologize for any inconvenience and appreciate your understanding..

Aug 1, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 1, 19:43:47 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.sendpulse.com,2005:Incident/cms4dx5gx06rt0rlrutl6gw3w 2026-07-28T08:19:21.609+00:00 2026-07-28T08:19:21.609+00:00 Temporary disruptions to websites and course student portals Type: Incident

Duration: 2 hours and 51 minutes

Affected Components: Courses, Landing Pages

Jul 28, 08:19:21 GMT+0
Monitoring - Due to technical issues on the servers of our infrastructure provider, Amazon Web Services (AWS), we are currently experiencing temporary disruptions affecting websites built on the SendPulse platform and student portals for SendPulse online courses. The main SendPulse dashboard and all other services are operating normally. Our technical team is actively working with AWS specialists to resolve this issue and restore stable operations as quickly as possible. We will provide an update as soon as new information becomes available..

Jul 28, 11:10:41 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.sendpulse.com,2005:Incident/cmrmlm37q0025uzq66msjwq1n 2026-07-15T21:34:51.576+00:00 2026-07-15T21:34:51.659+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jul 15, 21:34:51 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jul 15, 21:54:57 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmrmk67fe008x0kqvkhlt3kzi 2026-07-15T20:54:30.812+00:00 2026-07-15T21:14:12.449+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jul 15, 21:14:12 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

Jul 15, 20:54:31 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmrkjyg4w0d2x1apnkis9sg97 2026-07-14T11:12:56.098+00:00 2026-07-14T11:14:06.110+00:00 Issue with chatbots Type: Incident

Duration: 1 minute

Affected Components: , Chatbots →

Jul 14, 11:14:06 GMT+0
Resolved - This incident has been resolved..

Jul 14, 11:12:56 GMT+0
Investigating - We are currently investigating this incident..

Jul 14, 11:13:26 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.sendpulse.com,2005:Incident/cmrja0fi50bdh1as23v3ygpac 2026-07-13T13:46:46.357+00:00 2026-07-13T13:46:46.357+00:00 Issue with messenger chatbots service Type: Incident

Duration: 18 hours and 8 minutes

Affected Components: , Member Area, Chatbots →

Jul 13, 13:46:46 GMT+0
Identified - We're currently experiencing technical issues with our chatbot service. Our team has identified the issue and is working on a fix. We'll post an update as soon as it's resolved. All other services are operating normally..

Jul 14, 07:54:29 GMT+0
Resolved - This incident has been resolved..

Jul 13, 14:13:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.sendpulse.com,2005:Incident/cmretpf8m00j20koa2djbn163 2026-07-10T10:59:14.553+00:00 2026-07-10T11:09:00.853+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jul 10, 11:09:00 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

Jul 10, 10:59:15 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmqwr3ewp000s4lqf7r620x5b 2026-06-27T19:26:17.378+00:00 2026-06-27T19:26:17.509+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jun 27, 19:26:17 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 27, 19:35:59 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmqwqxjn70014rimkbmuuapev 2026-06-27T19:21:43.582+00:00 2026-06-27T19:31:33.881+00:00 REST API is back up Type: Incident

Affected Components: REST API

Jun 27, 19:31:33 GMT+0
Resolved - REST API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 27, 19:21:43 GMT+0
Investigating - REST API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmqwqaznh000992s3t69ngu08 2026-06-27T19:04:11.240+00:00 2026-06-27T19:04:11.369+00:00 Authorisation Service is back up Type: Incident

Affected Components: Authorisation Service

Jun 27, 19:04:11 GMT+0
Investigating - Authorisation Service is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 27, 19:14:00 GMT+0
Resolved - Authorisation Service is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmqwpn0sx004d0klc9pvpfw9v 2026-06-27T18:45:32.894+00:00 2026-06-27T18:45:33.581+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jun 27, 18:45:33 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 27, 18:55:15 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmqsy5h7l000fustdk99ldqq9 2026-06-25T03:32:46.282+00:00 2026-06-25T03:32:46.411+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jun 25, 03:32:46 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 25, 03:42:46 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmqk6v1jy000ml6nvkcxicri0 2026-06-19T00:26:40.392+00:00 2026-06-19T00:26:40.519+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jun 19, 00:26:40 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 19, 00:46:25 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmqk579ra001i0klw8h6a4hrv 2026-06-18T23:40:11.568+00:00 2026-06-18T23:40:12.329+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jun 18, 23:40:12 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 19, 00:00:00 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmq680ua300kfpj15uei991wu 2026-06-09T05:50:24.073+00:00 2026-06-09T05:50:25.347+00:00 REST API is back up Type: Incident

Affected Components: REST API

Jun 9, 05:50:25 GMT+0
Investigating - REST API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 9, 06:00:04 GMT+0
Resolved - REST API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmq67xq5300jbo615wpzkbqgq 2026-06-09T05:47:58.742+00:00 2026-06-09T05:47:58.978+00:00 Authorisation Service is back up Type: Incident

Affected Components: Authorisation Service

Jun 9, 05:47:58 GMT+0
Investigating - Authorisation Service is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 9, 05:57:44 GMT+0
Resolved - Authorisation Service is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmq67xhm700appu15k76es8cy 2026-06-09T05:47:47.694+00:00 2026-06-09T05:47:47.915+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jun 9, 05:47:47 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 9, 05:57:33 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmq677ef100lto31556924h0f 2026-06-09T05:27:30.492+00:00 2026-06-09T05:27:31.745+00:00 Authorisation Service is back up Type: Incident

Affected Components: Authorisation Service

Jun 9, 05:27:31 GMT+0
Investigating - Authorisation Service is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 9, 05:37:05 GMT+0
Resolved - Authorisation Service is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Incident/cmq6774js00l5ns15cdjtmxvv 2026-06-09T05:27:17.702+00:00 2026-06-09T05:27:18.948+00:00 Main Website is back up Type: Incident

Affected Components: Main Website

Jun 9, 05:27:18 GMT+0
Investigating - Main Website is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 9, 05:36:56 GMT+0
Resolved - Main Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.sendpulse.com,2005:Maintenance/clv530zyx3655b9oje15ajqy7 2024-04-20T19:00:00.000+00:00 2024-04-20T19:00:01.000+00:00 API server maintenance Type: Maintenance

Duration: 2 hours

Apr 20, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 20, 19:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 20, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

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