SendPulse - Issue with messenger chatbots service – Incident details

All systems operational

Issue with messenger chatbots service

Resolved
Degraded performance
Started 15 days agoLasted about 18 hours

Affected

Member Area

Major outage from 1:46 PM to 7:54 AM

Core Services

Major outage from 1:46 PM to 7:54 AM

Chatbots

Major outage from 1:46 PM to 7:54 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We're currently experiencing technical issues with our chatbot service. Our team has identified the issue and is working on a fix. We'll post an update as soon as it's resolved. All other services are operating normally.